Introducing Automated Action Plans: Your Roadmap to Resident Satisfaction
Automated Action Plans, powered by EXCHANGE and the SatisFacts Education & Research Team, are an integral component of the SatisFacts Insite Survey program. This new feature automates performance targeting and scoring, providing clear priority targets and pre-designed education recommendations that support realistic improvement strategies.
The Automated Action Plans help ensure that all team members—executive, regional, and site-level—are equally invested in identifying priority action items, setting achievable goals, and maximizing both resident satisfaction and retention. Additionally, task assignments streamline communication and ensure accountability across your team.
Key Features of Automated Action Plans
- Target Scores: Identify the most critical areas of performance improvement, complete with benchmarks and a real-time, color-coded progress bar for easy tracking at a glance.
- Priority Question: One top priority question is determined for each community, guiding teams to where action is needed most. This tool helps teams map out and document improvement strategies, ensuring alignment on performance goals.
- Real-Time Tracking: Automated tracking of each community’s survey response rates and individual progress toward target scores.
- Score Tracking: Comprehensive view of score metrics, from starting to target, alongside tailored education recommendations to stay on course and celebrate successes.
- Education Recommendations: Specific to each question, these recommendations include coaching and best practices, supporting your team in developing actionable strategies.
- Task Assignment: Assign and monitor action items to individual team members, fostering communication and engagement across your community team.
Benefits for Operators
- Data-Driven Focus: Zero in on the data that matters most to each community to drive successful resident satisfaction and retention results.
- Actionable Insights: Pinpoint the most critical areas for improvement to maintain the highest resident satisfaction standards and meet performance goals.
- Team Alignment: Streamline and simplify goal-setting and communication, ensuring everyone is working together to improve performance and achieve real, measurable results.
Target Score Achieved!
Congratulations! Your teams are ready to rock resident satisfaction in 2025!
Are you ready to activate your Automated Action Plan and take your resident satisfaction and retention to the next level?