Our resident satisfaction survey and year-round feedback monitoring programs, combined with unrivaled support services, help clients boost resident satisfaction, loyalty, resident retention and the bottom line...and our unsurpassed programs can integrate feedback results online to enhance each property's online reputation.
Enhance the Resident Experience
Satisfaction, loyalty and retention are driven by the resident experience. We have identified and monitor the actionable best practices that drive resident satisfaction and performance.
Reduce Turnover & Grow NOI
Unrivaled programs and support help clients improve NOI and asset values. Clients report 96% satisfaction with us, and achieve a turnover rate 17 points below the NAA Expense Survey.
Promote Scores & Comments Online
Due to online rating sites, residents define your reputation. Rating sites rank high in search engine results and a majority of apartment shoppers use them. We help you promote superior customer service online.
Boost Your Online Reputation
SatisFacts' Social Networking Integration Program and the ApartmentRatings.com's Verified Resident Program® provide the unsurpassed ability to proactively promote your resident satisfaction feedback results online and take control of your online brand and reputation.
Serving as your resident satisfaction survey and resident retention partner, we harness a suite of powerful Resident Relationship Management Services™, performance assessment programs and tools to develop and support a survey and feedback system designed to help you significantly enhance your portfolio’s performance...and online reputation!
- Reputation Management: SatisFacts™ & ApartmentRatings.com Verified Resident Program® Boost Online Ratings in Just 30 Days!
“I love the SatisFacts VRP so much I would marry it if it was socially acceptable." Virginia Love, VP/Leasing & Marketing, Waterton
- Calculate the Impact of Reducing Turnover
- Internet Brands Acquires SatisFacts™
Insite® 365 Day/Year Resident Satisfaction, Service Feedback and Performance Monitoring
Monitor the Pulse of Your Residents…365 Days/Year
Annual Resident Survey Programs and Support to Create Focused, Impactful Action Plans
Manage and Leverage Your Reputation on the Largest Resident Rating and Review Site
2360 W. Joppa Road
Lutherville, MD 21093