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Serving as your resident satisfaction survey and resident retention partner, we harness a suite of powerful Resident Relationship Management Services™, performance assessment programs and tools to develop and support a survey and feedback system designed to help you significantly enhance your portfolio’s performance...and online reputation!

Enhance the Resident Experience
Satisfaction, loyalty and retention are driven by service delivery and the resident experience. We have identified and monitor the actionable best practices that drive resident satisfaction and performance.

Reduce Turnover and Grow NOI
Unrivaled programs and support services help clients transform results into improved NOI and asset values. Clients report being 96% satisfied with SatisFacts, and achieving a turnover rate 17 points lower than the NAA Income & Expense Survey. Calculate the impact

Promote Scores & Comments Online
Due to the Internet, residents define your brand. Rating sites rank high in search results, and are used by many apartment shoppers. We can help you promote superior customer service online.

Boost Your Online Reputation
SatisFacts offers the unsurpassed ability to proactively promote your resident satisfaction feedback program results online…and take control of your online reputation.

  Year-Round Feedback

Insite® 365 Day/Year Resident Satisfaction, Service Feedback and Performance Monitoring
Monitor the Pulse of Your Residents…365 Days/Year

  Annual Resident Surveys

Annual Resident Survey Programs and Support to Create Focused, Impactful Action Plans



Manage and Leverage Your Reputation on the Largest Resident Rating and Review Site

  Contact SatisFacts

2360 W. Joppa Road
Suite 322
Lutherville, MD 21093




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